Customer Success Manager

The role

Our customers are lending teams at community banks, credit unions, and private credit funds, and the product they run their deals through is only as good as the experience around it. You own everything after the signature: onboarding, adoption, retention, and expansion. When a credit team's Tuesday gets easier because of LenderBox, that is your work.

This is an early seat on a small team. You will work directly with the CEO and with the engineers building the platform, and what you hear from customers will shape what we build next.

What you will work on

• Onboarding new lending teams: implementation, training, and the first ninety days that decide whether a platform becomes a habit.
• Adoption and retention across the book: usage reviews, check-ins, and catching the quiet account before it becomes a churned one.
• Expansion: spotting where a customer's usage is telling you they need more, and working with the CEO to grow the relationship.
• Being the customer's voice inside the company: turning what lending teams say and do into clear input for the product roadmap.

Who this is for

• Experience in customer success, account management, or client service for a B2B software product, ideally in fintech or financial services.
• Comfortable in the room with bankers and credit professionals, and organized enough to run many relationships without dropping one.
• You use AI tools daily to work faster, and you are comfortable in a startup where the playbook is yours to write.

What we offer

Competitive base salary plus a meaningful ownership stake in the outcome. Direct lines to the CEO and the engineering team. Dallas based, on-site at our HQ.

LenderBox is an equal opportunity employer. If you need an accommodation at any point in this process, tell us and we will arrange it.

How to apply

Apply below with your resume and answer one question in a few sentences: tell us about an account you saw going quiet before anyone else did. What did you notice, and what did you do about it?

There is no right answer, and it will tell us more than a cover letter would.